Giving Back To Society

To improve the reading environment for children in Taiwan‘s rural areas, the E.SUN Volunteer initiated the “E.SUN Golden Seeds Project” in 2007. This initiative leverages the collective strength of E.SUN FHC, Every staff in E.SUN, and its customers. By launching Asia‘s first premium credit card integrated with charitable causes—the E.SUN World Card—it bridges the socio-economic divide, enabling VIP customers to enjoy superior financial services from E.SUN Bank while simultaneously contributing to society and sowing seeds of hope. As of March 2026, the project has successfully established 200 E.SUN Libraries in remote or under-resourced areas across Taiwan, donated over 480,000 books, and benefited more than 170,000 students. Additionally, over 200,000 E.SUN World Card holders have actively supported the initiative.

E.SUN has long supported the development of sports in Taiwan, dedicating ourselves to cultivating local talent and strengthening grassroots infrastructure. Through initiating and promoting events such as the E.SUN Cup National Youth Baseball Championship, the E.SUN Juguang Cup National Volleyball Tournament, and the E.SUN Archery National Athlete Selection Tournament, we aim to help Taiwan shine on the global stage.

E.SUN Bank is dedicated to FinTech innovation, having hosted the Artificial intelligence open challenge since 2019 to cultivate more AI talent in Taiwan by providing a regular competition and exchange platform for individuals interested in the AI domain. In 2025, the challenge will focus on "AI Fraud Detection" in collaboration with the Ministry of Education, Academia Sinica, and National Taiwan Normal University. This year also marks the first-time collaboration with AWS to integrate cloud resources, fostering industryacademia practical application and solutions for social issues.

During consultations, physicians identify customers with asset protection needs and issue a "Financial Prescription." E.SUN bank then steps in to provide professional financial advisory services. Customers can select tailored service portfolios based on their needs—ranging from daily reminders and transaction alerts to care checks and financial planning—ensuring greater asset security and a worry-free life.

To address lending difficulties faced by applicants without fixed salaries, E.SUN Bank piloted, through the regulatory sandbox, a Proxy Income financial assessment model to estimate applicants‘ repayment ability, enabling cash-paid workers, freelancers, and other non-standard workers to obtain funds successfully.

To protect the assets of elderly customers and strengthen anti-fraud measures, we launched an in-branch "Designated Contact" service for high-value transactions in June 2025. In September 2025, the "Online Designated Contact" platform went live on our official website, allowing customers to designate contacts online without requiring both parties to visit a branch, thereby enhancing application convenience. When a customer conducts specified high-value in-branch transactions or a teller's welfare-related inquiry detects atypical responses, we will notify the designated contact via SMS or phone call to assist the customer in identifying potential fraud risks, reinforcing asset protection at the source.

In response to the needs of an aging society, E.SUN has actively promoted dementia-friendly financial services. By June 2025, all 138 branches have obtained certification as dementia-friendly organization. Through staff training and service-process optimization, E.SUN have improved enhanced employees' ability to identify and support customers with dementia, while establishing mechanisms for effective communication and assistance.

E.SUN participates in an annual market salary survey to review and maintain competitive and reasonable compensation levels. Fixed pay includes the base salary and various allowances, determined by professional skills and market standards. Variable pay comprises bonuses and remuneration, which are awarded based on job responsibilities and performance contributions. E.SUN has been continuously selected as a constituent stock of the TWSE RAFI® Taiwan High Compensation 100 Index since 2018. In addition, E.SUN designs diverse long-term incentive mechanisms that effectively motivate and retain talent, with a strong focus on long-term comprehensive performance.

Employees can flexibly plan their fund contributions based on their individual needs, while the company provides incentive bonuses three times a year, maintaining a participation rate that has exceeded 90% for three consecutive years (which will be adjusted to four times a year starting in 2026). In 2025, it allocated over NT$310 million for these incentive bonuses.

Since 2017, E.SUN has pioneered the “E.SUN Baby Development Fund,” providing NT$100,000 for each newborn. In addition, we offer family-friendly leave benefits that exceed statutory requirements, including 63 days of fully paid “Maternity Leave”, alongside 8 days esch of fully paid “Prenatal Check Leave” and “Accompaniment Leave for Prenata Check and Childbirth".

「"Cultivate Talent First; Then Grow the Business" — E.SUN places great importance on talent development, establishes diverse welfare measures, and provides well-defined career growth paths, dedicated to creating a thriving and mutually beneficial workplace environment.