Code of Conduct and Ethics

Regulations, Guidelines and Commitment

  • "Ethical Corporate Management Best Practice Principles" and "Ethical Procedures and Code of Conduct"
  • "Code of Ethical Conduct of Directors"
  • "E.Sun Employee Service Code of Conduct and Behavior Standards"
  • "E.SUN's Commitment to Anti-corruption, Anti-bribery, and Anti-competitive Behavior"
  • "the Treating Customers Fairly Policies and Strategies"
  • "the Regulations Governing the Concurrent Serving Management for Responsible Persons"


  • E.SUN directors, managers, employees, nominees, and other entities with substantive control
  • Suppliers

Evaluation Mechanism and Relevant Practices

  • Risk evaluation mechanism for unethical behaviors is established. Preventive measures and relevant management mechanisms are included in the procedures of selfassessment on legal compliance. Regular analyses are conducted to review the adequacy and effectiveness of the preventive mechanisms.
  • Effective management and implementation is achieved through self-assessment and self-evaluation for compliance. In addition, high-risk units are selected for the legal compliance test on important management issues with the aim of improving and adjusting the legal compliance mechanism.
  • The audit unit performs independent risk-oriented audits to ensure the uninterrupted operation of the organization as a whole. All units work together to manage and prevent unethical behavior.
  • E.SUN also links employee performance with remuneration and includes ethical management in the performance assessment and human resource policies with a clear and effective disciplinary system in place.
  • All E.SUN directors and executive managers have signed the statement of ethical corporate management; All E.SUN employees have signed the "E.SUN Employee Service Code of Conduct and Behavior Standards."
  • The Company will assess the legitimacy of counterparties and acquire a full understanding of their ethical management practices and compliance with the corporate social responsibility policy before starting a business with suppliers. Contracts always contain explicit provisions on ethical management and corporate social responsibility. Corruption and bribery are handled with zero tolerance. E.SUN promises that its business activities around the globe are free from any form of corruption and bribery.

■ Ethical Violations

E.SUN did not engage in any code of conducts violations, including corruption or bribery, discrimination or harassment, customer privacy, conflicts of interest and money laundering or insider trading in 2022. Likewise, no suit or penalty was fined. Meanwhile, all business supervisory units and overseas business locations were told to take a hard look at the Code of Ethics for Salespeople among other key compliance issues for the year. Next, the Company's Compliance Division went on to conduct inspection and evaluation with a view to effectively enforcing risk management and reducing corruption risks.

■ Whistleblowing System

To establish a culture of integrity and transparency and promote sound operation, E.SUN has formulated the Procedure For Handling Whistleblowing Reports , which is applicable to its subsidiaries, foundations with direct or indirect cumulative donations exceeding 50%, and other organizations or legal entities with substantial control. The procedures clearly define the acceptance and investigation timeline, and establish dedicated handling units and independent investigation units. E.SUN also sets up whistleblowing hotlines, email inboxes, and mailing addresses on its official website and intranet for both internal and external personnel. The identity of whistleblowers is kept confidential, and adverse personnel measures against internal employee whistleblowers are strictly prohibited. Anonymous reporting is also allowed to actively prevent dishonest, fraudulent, and criminal activities.

In 2022, a total of 33 cases were accepted through whistleblowing and nonwhistleblowing channels, all of which pertained to non-significant violations of internal regulations, consumer disputes, or events unrelated to banking operations. There were no violations related to integrity management. While these reports were immediately presented to the Compliance Division, the President appointed an appropriate department to conduct investigation. Investigation results were then submitted to the President, with the whistleblower's identity kept confidential and the departmental supervisor of the accused also given notice, and the relevant implementation will be reported to the Corporate Governance and Nomination Committee and the Board of Directors.

Year 2019 2020 2021 2022
Totals 31 28 49 33
After investigation, it has been confirmed that there is a violation of integrity management and code of conduct. 3 1 4 0

Integrity Management Violation 2019 2020 2021 2022
Through whistleblowing channels 1 1 4 0
Through other channels (such as self-examination, audit, etc.) 0 5 0 0
Total breaches of integrity management 1 6 4 0
Investigation completed and closed 1 6 4 0
Under investigation 0 0 0 0
Corruption 1 1 0 0