Letter from the Chairman & President

As part of its sustainability journey, E.SUN integrates finance with digital technology, using cloud-native architecture to accelerate business growth and improve resource efficiency. We launched the Carbon Accounting Account, enabling consumers to view the carbon emissions of their card spending via the E.SUN Wallet App, encouraging daily support for low-carbon merchants. By the end of 2024, over 190,000 Carbon Accounting Accounts had been opened. By embedding technology and sustainability into traditional financial services, E.SUN continues to implement its twin strategy of innovation and sustainability— fostering a virtuous cycle for both the economy and the environment.

To combat fraud, E.SUN Bank partnered with the National Police Agency to implement three key initiatives: fraud awareness, blocking, and prevention. Surveillance cameras are installed at ATMs nationwide, and a real-time alert system for suspected fraudulent domestic financial accounts was introduced to strengthen anti-fraud measures at the counter. The E-SHIELD Anti-Fraud Blueprint expanded to communities, hospitals, rural areas, and campuses, with more than 30 outreach events held in 2024, engaging over 5,000 participants. Through close collaboration between the police and financial institutions, financial protection is strengthened, jointly building a solid line of defense for social security.

With a customer-centric approach and distinctive creativity, E.SUN demonstrates tangible action in both advancing sustainable finance applications and establishing the E-SHIELD Anti-Fraud Blueprint, highlighting its commitment to sustainability and asset protection. Driven by technology, embedded in communities, and empowered by cross-sector collaboration, E.SUN continues to break traditional boundaries, creating innovative services and partnership models while steadfastly moving forward to deliver long-term value.

With unwavering determination in the face of sustainability challenges, E.SUN demonstrates its commitment as a sustainability leader. Despite external pressures such as climate change and global instability, we remain true to our purpose—advancing a dual transformation in sustainability and digitalization. Grounded in data, we implement internal carbon pricing and decarbonization strategies across Scope 1, 2, and 3 emissions. From pledges to concrete action, we steadily advance the path toward sustainability.

The 29th United Nations Climate Change Conference (COP29) was held in Baku, Azerbaijan. Despite unfamiliarity with the region, E.SUN's team overcame challenges to attend in person and actively participate in global climate policy discussions. The conference theme, "In Solidarity for a Green World," called for global collaboration. Representing Taiwan's financial industry, E.SUN delivered a keynote at the World Climate Summit (WCS) under the theme "Beyond Boundaries – Unity Driving Climate Finance." We shared the collaborative model and achievements of Taiwan's Movers and Shakers for Sustainable Finance, showcasing the public-private synergy of Taiwan's financial industry in driving the low-carbon transition.

E.SUN has proactively reduced Scope 1 and 2 emissions by 48.6%, achieving its 2030 Science-Based Target ahead of schedule. A cross-functional task force was formed, and a financed emissions system was introduced to enhance data transparency and move toward standardized and automated carbon management. At the industry level, E.SUN chaired the 2024 term of the Movers and Shakers for Sustainable Finance and led the Policy and Guidelines group under Taiwan's Net-Zero Platform, completing a key Reference Guide for Evaluating Transition Lending to support the financial sector's net-zero path.

Sustainable development is a long and enduring journey—but never a solitary one. With global consensus, governmental policies, market forces, and corporate and individual action all aligned, transformation takes place across energy, industry, lifestyle, and society. The challenges of net-zero become the momentum and opportunity for long-term business growth.

In 2021, E.SUN FHC launched the 'E.SUN ESG Sustainable Advocacy Action,' rallying like-minded corporate partners to advance the United Nations Sustainable Development Goals (SDGs). Through innovative technology and carbon reduction efforts, the initiative drives industry-wide sustainable transition. Now in its fourth year, the 2024 campaign brought together over 160 enterprises and healthcare institutions, including leading brands, hidden champions, overseas Taiwanese businesses, and global corporations. As Vice President Hsiao Bi-khim stated at the event: "Thanks to these dedicated enterprises, we can stand firmly on the global stage and shine with a light that is uniquely Taiwan."

E.SUN extends its sustainability efforts to regional revitalization and sustainable food systems by offering Regional Revitalization Loans and Farm to Table Loans. These initiatives support young entrepreneurs returning to rural areas and promote eco-friendly farming. By the end of 2024, 74 businesses had received support. Beyond funding, E.SUN collaborates with the Agriculture and Food Agency, Corporate Synergy Development Center, and Tse-Xin Organic Foundation to integrate advisory, capital, and promotion resources. This holistic approach connects all parts of the sustainable food value chain and encourages participation in certification systems, empowering local communities with sustainable vitality.

E.SUN FHC has long been committed to addressing climate change and promoting Nature Positive development on the path to net zero by 2050. Since 2014, the E.SUN Malavi Project has worked with local and nonprofit partners to assist Nan'an Tribe in transitioning to organic farming, reaching 17 hectares by 2024. Using Nature-Based Solutions, the project restored farmland ecosystems, successfully bringing back endangered species like Kikuchi's minnow, unique to Taiwan.

The land that nurtures us is our home. E.SUN not only leads various community care and environmental efforts in Taiwan but also extends this mission across Asia. This includes employees in Myanmar donating supplies to orphanages, the Dong Nai Branch supporting a local school for the hearing impaired, and the China subsidiary providing donations to remote elementary schools in Inner Mongolia.

We are grateful to every participating customer and partner for sharing the same goodwill and commitment. Malavi! Together we can do great things! Let's join forces and shape a brighter future.