- Daily:E.SUN e-Services, including 24-hour customer service hotline, Smart text customer service, Internet phone and Online visitor message board.
- Daily:Customer complaint hotline and mailbox, E.SUN-i chatbot
- Weekly:Customer satisfaction surveys, Line account, E.SUN Lucky Cats Facebook fan page, and E.SUN Bank - Digital Lifestyle and Special Offers fan page
- Every two months:Smile E.SUN
- Quarterly:Sunrise E.SUN
- Non-scheduled:VVisits by customer representatives, and phone calls
- Contact method: E.SUN Customer Service Center 24-hour service hotline (02)2182-1313 / 0800-30- 1313
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- 1,983 customer suggestions via the customer service center
- 17,337 customer satisfaction feedback
- 1,217 feedback from customer opinion cards
at branches
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