Stakeholder Engagement

Meeting objectives

Talent and innovation are the most important keys to the core competitiveness of an enterprise structure. Continuous and good communication helps to improve employee motivation and company recognition.

Communication frequency/mode

Daily: Morning meetings
Weekly, Monthly: Video conferences, work week reports, legal compliance announcements
Quarterly: Labor-management meeting, Occupational Safety Committee
Annually: Employee opinion exchange questionnaires, knowledge sharing seminars
Irregularly: e-HR E.SUN Human Park platform, e-learning + digital learning platform, various feedback or reporting mailboxes, such as the Learning Brother/Sister mailbox, Whistleblower mailbox, and CHRO mailbox, etc.
Irregularly: Two-way communication, EIP website, Professional training courses and development classes
Contact Information:
- Human Resources Department E-Mail: hrd@esunbank.com
- Hotline: (02) 2175-1313 #8700

Communication Performance

8 Employee Communication Meetings
15 CHRO Mailbox
263 Employee Opinion Communication Cases Handled
8,715 Employee Opinion Exchange Questionnaires

Focus Issues

Talent cultivation and development
Talent attraction and retention
Healthy, safe, and friendly workplace

Focus Content

Compensation and benefits system
Performance evaluation and promotion assessment
Work-life balance

E.SUN's Response

E.SUN's overall compensation system implements structural salary adjustments based on factors such as profitability, development strategies, individual job responsibilities, comprehensive performance, and external market benchmarking. Concurrently, the company continues to expand variable salary differences based on overall profitability, unit contribution, job roles, and comprehensive performance. In alignment with promotion assessments at all levels, evaluations are conducted based on assigned job responsibilities, performance outcomes, and market salary levels to grant promotion-based and performance-based salary adjustments.
To care for employee needs more flexibly and comprehensively and to build a friendly workplace environment, the company optimized related measures, including: adjusting the official leave for employee health checkups to 1 day, expanding the eligibility criteria for the 1-day fully paid Family Care Leave, and allowing Marriage Leave to be taken in installments flexibly within 1 year starting from 10 days prior to the wedding.

Meeting objectives

Understand market trends and motivations, improve personal service, create tangible and intangible value for customers, and continuously strengthen E.SUN's competitiveness.

Communication frequency/mode

Daily: E.SUN e-customer service (24-hour customer service hotline, intelligent text customer service, online telephone, website visitor message board), customer opinion complaint hotline and customer opinion QR code
Weekly: Customer satisfaction survey, Line official account, Facebook E.SUN Lucky Cat fan group, E.SUN digital life, health fan group
Every 2 months: Smile E.SUN bimonthly magazine
Quarterly: Sunrise E.SUN quarterly magazine
Twice a year: Corporate customer satisfaction survey
Irregular: Personal visits, telephone contact
Contact: E.SUN customer service center 24-hour service hotline (+8862)2182-1313 / 0800-30- 1313

Communication Performance

3,275 customer service center customer suggestions
108,107 official website visitor message board messages
93,826 customer satisfaction survey questionnaires
26,633 customer opinion QR codes
A total of 665 corporate customer satisfaction questionnaires were issued

Focus Issues

Customer experience and fair treatment
Fintech and AI applications
Inclusive finance
Cybersecurity and personal data protection
Responsible finance

Focus Content

Teller service quality, professionalism, and efficiency
Enhancing transaction security and customer experience through AI and fintech
Providing thoughtful services to financially inclusive customer groups
Transaction security and fraud prevention
Sustainable development trends, corporate response strategies, and sustainable financial services

E.SUN's Response

Each credit card transaction is scored using an AI model, with the results used to classify risk levels. High-risk transactions undergo card controls, while medium-risk transactions trigger SMS notifications and push alerts for transaction confirmation with customers. AI, systems, and the app work together to enhance card security and customer experience.
A cross-departmental anti-fraud team is established to prevent customer fraud through staff anti-fraud training, development of abnormal transaction monitoring models, collaboration with the National Police Agency to implement three-way calling, and planning of an immediate fraud-blocking platform.
An internal dedicated team engages in ESG communication with corporate clients, providing sustainability recommendations such as net-zero transition guidance, and designs appropriate sustainable financial solutions based on customer needs.

Meeting objectives

Assist in understanding E.SUN's performance and strategic direction, strengthen their confidence in E.SUN, and encourage their willingness to provide support.

Communication frequency/mode

Monthly: Announce operating performance, Open information observation station
Quarterly: Chinese and English legal person briefings, quarterly financial reports, Board of Directors, functional committees
Annually: Shareholders' meeting, Annual report, sustainability report
Irregularly: Visits and teleconferences, announce credit ratings and outlooks, Domestic and foreign roadshows, domestic and foreign investment institutions research meetings, investment forums, material information announcements
Contact method: Investor Relations
E-Mail: ir@esunfhc.com

Communication Performance

8 Chinese and English legal person briefings
7 investment forums or roadshows attended
158 investor and analyst meetings

Focus Issues

Corporate governance and integrity management
Risk management
Climate change response
Fintech and AI applications

Focus Content

Board re-election and shaping a banker's bank corporate culture, fostering and building employee cohesion
Management of interest rates, market, and credit risks related to major market monetary policies, along with strategies to address emerging risks
Mergers and acquisitions layout and corporate growth strategies
Financial net-zero transition engineering and net-zero policy formulation
Technology and AI implementation planning, embedding AI into core operational processes to enhance decision accuracy and operational efficiency

E.SUN's Response

Communicate E.SUN's three founding visions and the three long-term development pillars as core management philosophies.
Disclose the management framework for various risk issues and provide regular reports to the board of directors.
Adhere to the principle of prudence when evaluating mergers, acquisitions, and business development opportunities, taking the company's long-term steady growth as the core policy.
Actively align with international ESG sustainability benchmarks by participating in ESG evaluations and engaging with customers through financial products and services.
Prudently promote the implementation of technology and AI through a comprehensive regulatory governance framework and rigorous data management and verification mechanisms.

Meeting objectives

Understand the latest trends and dynamics of regulatory supervision, support government policies, and Taiwan's sustainable development.

Communication frequency/mode

Annual: Government agency evaluation
Irregular: Policy research meetings, seminars, public hearings
Irregular: Official documents, meetings, phone calls, emails, and public information
Irregular: Financial inspections, special project meetings

Communication Performance

Respond promptly to inquiries from supervisory authorities
Proactively participate in relevant meetings and courses

Focus Issues

Financial technology and AI applications
Fraud prevention
Climate change response
Customer service and experience

Focus Content

Utilizing technological innovation to improve the efficiency of financial services while balancing risk and safety
Leading the low-carbon transition to jointly create environmental sustainability
Protect customer rights with a fair, transparent, and professional attitude

E.SUN's Response

The Fintech Industry Alliance was officially established in 2025, with E.SUN FHC as one of the four founding members. Under the guidance of the FSC, E.SUN takes charge of the Digital Finance Practical Regulatory Recommendations, focusing on the integrated application of diverse data and the development of fintech infrastructure, striving to build a secure, inclusive financial ecosystem with social consensus.
Serving as a member of the Sustainable Finance Pioneers Alliance, E.SUN hosted the Asia Transition Finance Exchange Seminar, inviting overseas experts to share Japan's green transition and transition finance practical developments. Together with regulatory authorities and the industry, E.SUN explored the latest domestic and international trends and carbon pricing mechanisms, establishing a bridge connecting policy orientation with practical operations to inject innovative momentum into Taiwan's sustainable finance development.
Established a cross-departmental Fair Treatment of Customers Committee to strengthen the collaboration mechanism among the first, second, and third lines of units. This committee builds a smooth horizontal communication platform to promote consumer rights protection and service quality enhancement, deeply embedding the philosophy of fair treatment of customers into the corporate culture and daily business operations to provide customers with a higher quality financial service experience.

Meeting objectives

Effective media communication to shape issues, expand news reach and exposure, and enhance brand influence.

Communication frequency/mode

Daily: Real-time responses to temporary inquiries from journalists.
Monthly: Issuance of press materials regarding operational performance and credit card financial disclosures.
Semi-annually: Hosting institutional investor press conferences.
Irregularly: Handling media and news affairs for the financial holding company and across subsidiaries.
Irregularly: Promoting various media public relations activities.
Irregularly: Media interviews and press conferences.
Irregularly: Explanations for emergency crisis events.
Contact information: Public Relations Department, E.SUN FHC.
- E-MAIL: pr@esunfhc.com
- Tel: (02) 2175-1335, 2175-1313 #8190

Communication Performance

2 institutional investor press conferences
43 media interviews and press conferences
179 press releases issued
179 news pieces in the news section of the FHC official website

Focus Issues

Corporate governance and integrity management
Talent cultivation and development
Fraud prevention

Focus Content

Mastering domestic and international political and economic trends, forward-looking deployment of operational strategies, and enhancing excellent synergies
Responding to cross-generational workplace challenges, deploying talent, and cultivating key capabilities
Enhancing organizational anti-fraud resilience to safeguard customer and asset security

E.SUN's Response

E.SUN FHC has officially entered the first year of FHC 2.0. The mergers and acquisitions of investment trust and life insurance companies have enriched the overall operational framework of the FHC, and future efforts will focus on strengthening cross-selling mechanisms.
Talent is both a leading indicator and a key indicator. E.SUN aims to become a distinctive benchmark bank in Asia in its fourth decade, making the cultivation and enrichment of the talent pool an important foundational project.
E.SUN Bank combines financial, land administration, and judicial forces to establish information exchange and early warning mechanisms, jointly building a financial and real estate security defense line.

(public welfare, environmental protection, and industry academic cooperation)

Meeting objectives

Join hands with various sectors to create a shared, harmonious new living circle, making Taiwan a better place.

Communication frequency/mode

Weekly: Neighborhood environmental cleaning and local financial community services
Annually: Organizing charity events; sponsoring arts exhibitions, musical performances, sports events, academic education, ecological conservation, and more
Occasionally: Cross-industry collaborations and visits; hosting cultural and art lectures
Contact information:
- E.SUN Volunteer Foundation:
  - (02) 2175-1313 ext. 9300
  - E-Mail: Volunteer@esunbank.com
- E.SUN Cultural and Educational Foundation:
  - (02) 2175-1313 ext. 9305
  - E-Mail: Esunfoundation@esunbank.com

Communication Performance

Beneficiaries exceeded 271,117 individuals
Number of partner organizations for charity events surpassed 1,756

Focus Issues

Climate change response
Academic education
Fraud prevention
Social welfare
Humanities and arts

Focus Content

Environmental conservation issues
Investment in charitable activities
Implementation of responsible finance
Reading programs for students, English, financial literacy, and aesthetics education in remote areas

E.SUN's Response

Energy saving and carbon reduction: Actively participating in the Summer Solstice light-off event, Earth Hour, Beautiful Taiwan Smile E.SUN campaign, beach and mountain clean-up activities.
Charity activities: Charity sales for love donations, blood donation drives, overseas medical clinics, and donation of medical equipment.
Organizing domestic and international arts exhibitions and performances, sponsoring sports events, cultivating outstanding talent scholarships, and the E.SUN Academic Awards.
Hosting financial literacy lectures, E.SUN Financial Literacy Navigator Program, anti-drug awareness tours, and English education programs in remote areas.

Meeting objectives

Suppliers are partners in E.SUN's sustainable development and growth. Through procurement actions, suppliers are encouraged to implement responsible consumption and production practices. We strive to achieve energy efficiency, carbon reduction, and cost savings while promoting the concept of sustainable business operations.

Communication frequency/mode

Weekly: Pricing meetings
Bimonthly: Email communications
Irregular: Public disclosures on website, supplier conferences

Communication Performance

Over 638 pricing meetings held
Bimonthly: Exchange of self-assessment forms with 319 suppliers
Irregular: Hosting supplier conferences to share and exchange ideas on topics such as circular procurement, green procurement, and contract digitalization

Focus Issues

Information security and personal data protection
Sustainable operating environment
Diverse, Inclusive, and Friendly Workplace
Implement circular economy
Human rights protection

Focus Content

Promote data security protection programs
Diverse, Inclusive, and Friendly Workplace
Implement circular economy

E.SUN's Response

To comply with cybersecurity regulatory requirements and protect sensitive data from leakage, suppliers are encouraged to establish their own cybersecurity management mechanisms to reduce cybersecurity risks within the supply chain.
Promoting a diverse and inclusive friendly workplace helps integrate more varied perspectives into internal corporate discussions and decision-making. Furthermore, it gains employee support, builds team consensus, and optimizes products or services, encouraging supplier partners to continuously promote it.
In response to the circular economy, E.SUN promotes prioritizing products or services that are recyclable and conducive to resource circulation.

	Talent and innovation are the most crucial to building a company's core competitiveness, and also the most important foundation for achieving sustainable development.
	E.SUN values customer input and focuses on providing an optimal customer experience with the customers at the center and creating value for customers.
	The long term support from shareholders and investors brings more strength to sustain growth of E.SUN.
	The financial sector is under high level supervision. We strictly abide by government laws and cooperate with government policies.
	E.SUN has established a good relationship with the media, enabling journalists to report on our operational updates to the general public through real-time communication channels.
	We believe that one simple act of love can inspire others to love, and have thus combined the capabilities of charity and environmental protection organizations to jointly protect our planet.
	Suppliers are E.SUN's partners in sustainability and growth.