Employee Care

■ OHS Governance Assessments

To effectively identify occupational risks, improve workplace safety, and promote health, E.SUN adopts questionnaires, self-inspection methods, and multidimensional communication channels in compliance with occupational safety laws and PDCA management practices to analyze the health risk matrix based on key indicators, including the results of four major protection plans, job type analysis, operating environment on-site visits, and health impacts. Besides the impact of COVID-19, the assessment results for 2021 showed that risks of high blood pressure, high cholesterol, high blood sugar, road accidents and notifiable diseases were the highest primarily because employees work sedentary jobs, lack exercising habits, and frequently work outside of the office. As E.SUN takes zero occupational accidents as its specific goal and female colleagues are the majority at the bank, the bank remains committed to workplace safety measures and maternal health protection issues.

■ Measure for workplace safety and healthcare issue

Impact High
Risk issues Road accidents
Control measures
  • Road safety awareness courses
  • Establishment of intrabank reporting mechanism
  • Health status follow-up
  • Reducing non-essential activities outside of the office and providing full transportation subsidies
2021 implementation outcomes
  • Carrying out traffic safety education and training and listing it as a compulsory course; 7,926 persons have completed the course.
  • 0 people died from occupational disasters
  • 20 cases of injury occurred.
  • Transportation subsidy amount was NT$91,313,215
External affirmation Became the first financial institution in Taiwan to receive the ISO 45001 Occupational Safety and Health Management System certification
Impact High
Risk issues Prevention of high blood pressure, cholesterol, and blood sugar levels Notifiable disease prevention
Control measures
  • Organizing health promotion seminars and activities
  • Medical aid consulting station
  • Provide a official leave for follow-up consultation
  • Infirmary blood pressure measurement
  • Medical examination policies superior to statutory requirements
  • Establishment of E.SUN sports center
  • Subsidy to multiple sports clubs
  • The President assembled the Coronavirus Response Team
  • Formulate a pandemic control and emergency response plan
  • Establish an intrabank reporting mechanism
  • Implement remote work/working from home
  • Work staggered shifts
  • Fully paid health management leave
  • Fully paid vaccination leave
  • Fully paid pandemic-relief care leave up to 5 days
  • Provide anti-epidemic kits and pandemic-relief allowance
  • Provide COVID-19 rapid test kits
2021 implementation outcomes
  • Annually hosting sports activities, including cycling across Taiwan, hiking on Yushan, and the E.SUN Cup Table Tennis Tournament.
  • We held 5 health-promoting lectures involving diverse health topics, such as muscle relaxation skills for people with a sedentary lifestyle, occupational safety maintenance, and so on.
  • Regarding the healthy slimming class activities, 30 people lost 110.2 kg in total and their waist circumference was reduced by 231 cm in total. On average, they each reduced body weight by 3.67 kg and waist circumference by 7.7 cm.
  • Regarding the health management class activities, 1,127 people participated, walking a total of 400 million steps, which are roughly 300,000 km in distance, equivalent to 7.6 times the circumference of the Earth.
  • We provided on-site consultation services given by NTU physicians 8 times per month, and added the consultation service provided through Webex video conferencing. A total of 96 sessions of such services were held in 2021, with 754 participants, and the questionnaire satisfaction rate was 90% or more.
  • If an employee has a health check abnormality and an NTU physician judges it necessary for a follow- up consultation or examination, the employee will be offered a official leave for him/her to do so.
  • We provide health check subsidies and time limits that are superior to statutory requirements, in addition to a official leave. In 2021, the number of people who completed health checks was 1,682, and the amount of subsidies was NT$ 12,611,980.
  • Wide range of sports clubs, including table tennis, badminton, basketball, yoga, aerobics.
  • 221 cases were reported in the Bank; all cases were given a 14-day care and follow-up, and were closed.
  • 219 employees applied for the health management leave in 2021.
  • 208 employees applied for the pandemic-relief quarantine leave in 2021.
  • 8,843 employees applied for the vaccination leave in 2021.
  • 1,665 employees applied for the pandemic-relief care leave in 2021
External affirmation
  • Received a third Healthy Workplace Certification by the Health Promotion Administration, Ministry of Health and Welfare.
  • In 2021, for the first time, we were judged the winner for "Healthy Workplace Judge's Award" at the Excellent Healthy Workplace Evaluation organized by the Health Promotion Administration of the Ministry of Health and Welfare.
  • Received a third Sports Enterprise Certification by the Sports Administration.
Impact Moderate
Risk issues Workplace safety Maternal Health Protection
Control measures
  • Physician regular environmental visits
  • Implementation of the four major protection plans
  • Providing additional protective equipment, lighting or 24-hour security management in specific areas
  • Allowing female colleagues to wear flat shoes
  • Conduct workplace monitoring
  • Full-time nurses and occupational safety personnel
  • Implementing the contractor
  • Provide an environment and equipment friendly for breast feeding.
  • Organize maternity health seminars.
  • Implement "Regulations of the Maternity Health Protection at the Workplace".
  • Providing maternity clothes and allowing to wear flat shoes
  • Provide E.SUN handbook for new mothers.
  • Maternity/paternity leave superior to statutory requirements.
  • Offer multiple and flexible working hour schemes and allow working from home.
  • Providing reinstatement assistance measures.
  • Provide counseling services through the Employee Assistance Programs (EAP).
2021 implementation outcomes
  • The four major protection plans were implemented 1,437 persontimes, and the completion rate was 100%.
  • 0 person died of work-related health problems or occupational hazards
  • Disabling injury frequency rate was 1.09 in 2021, which is lower than the rate in 2020(FR:1.33).
  • Disabling injury severity rate was 8, which is lower than the rate in 2020(SR:11).
  • The completion rate of occupational safety and health training is 98.5% in 2021.
  • Participated in the Workplace safety and Health week which is held by ministry of labor.
  • Set up simple breastfeeding rooms in all branches in Taiwan.
  • Breastfeeding rooms in large financial buildings were equipped with a baby bottle sterilizer, a fridge for breast milk only, and a bottle cleaner, and were access-controlled and managed by dedicated personnel for enhanced security.
  • Held the "Balance between Baby Sleep and Workplace Breastfeeding" seminar at the Headquarters building.
  • In 2021, 333 maternal health care protection questionnaires were distributed to breastfeeding employees during the maternal care period (i.e., during pregnancy to one year or more than one year after child birth). The responded content was judged by an NTU physician through analysis and interview to have no hazard.
  • Provided maternity clothes and, upon application, the E.SUN handbook for new mothers.
  • A total of 351 applicants for maternity leave in 2021.
  • A total of 1,491 employees adopted flexible and multiple working hours in 2021.
  • Reinstatement and retention rate after unpaid child care leave was 86.59% in 2021.
  • Collaborated with the Taiwan Institute of Psychotherapy to provide employees with professional counseling services; there were 20 counseling cases in 2021 respecting "Parent-child Relationship" and "workplace stress".
External affirmation
  • Became the first financial institution in Taiwan to receive the ISO 45001 Occupational Safety and Health Management System certification.
  • Large-scale office buildings were rated as AED Safe Areas by the Department of Health, Taipei City Government.
  • Participated in the Healthy Workplace Certification and National Workplace Safety and Health Week.
  • 3 large-scale office buildings in northern Taiwan received Excellent Breastfeeding Room Certification by the Department of Health, Taipei City Government.
  • Received the first round of "Workplace Gender Equality Indicator Certifications" issued by the Department of Labor, Taipei City Government.

■ Equal Work, Equal Pay; Diverse Communication Channels

  • Gender equality policies
    • Equal remuneration
      E.SUN's remuneration policy is based on the duties of employees and complies with labor laws and regulations, including the Republic of China Labor Standards Act, Act of Gender Equality in Employment, and Employment Service Act. Salary standards are not differentiated due to gender. In 2021, the difference between the annual remuneration of men and women of the same salary grade in Taiwan was less than 10%.
    • Creating a friendly environment
      E.SUN supports and protects the freedom and rights of same-sex marriage through action, ensures that employees and their same-sex spouses enjoy the same benefits, and is committed to creating a workplace free of discrimination. Since same-sex marriage became legalized in Taiwan, employees with same-sex spouses have applied for related benefits and marriage subsidies, and E.SUN has also completed the allocation of subsidies according to procedure.
    • Sexual harassment prevention
      E.SUN established the "Guidelines for the Establishment of Gender Equality Committee for E.SUN FHC and its Subsidiaries"and "Rules and Procedures for Sexual Harassment Prevention, Complaint and Punishment of E.SUN FHC and Its Subsidiaries" to clearly regulate complaint channels, complaint methods, investigation and review principles and penalties, and has announced the above regulations on the intranet. E.SUN has formulated a Sexual Harassment Complaints Review Committee consisting of 7 committee members, and the proportion of female members is more than one-half. The chairman is Vice President or above, and the remaining posts shall be held by the employees of E.SUN FHC and its subsidiaries. The investigation of a sexual harassment complaint incident shall commence within 7 days from the date the complaint was filed or referral was made to the Complaints Review Committee, and shall be completed within 2 months. There was no incidents of discrimination and sexual harassment in E.SUN in 2021.
  • Employee communication channels
    E.SUN has always upheld the importance of paying attention to and listening to the voices of employees. The bank encourages employees to join the trade union and guarantees the freedom of association of employees; in 2021, the proportion of employees joining the trade union was 13.46%. A total of 4 labor-management meetings were held to discuss 10 topics, including workdays and holidays, special leave regulations, overtime procedures, women's nighttime work, flexible working hours, epidemic prevention measures, etc. The abovementioned labor- management agreement applies to 100% of all employees. E.SUN established a "CHRO Mailbox", "Employee opinion reflection/ reporting section" and "E.SUN employees message board" to better understand the concerns of employees and listen to their suggestions and voices.

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