Talent is a leading indicator and a key indicator." E.SUN upholds the core values
of honesty, integrity, dutifulness and professionalism, and has always been
committed to talent cultivation. Combining a culture that emphasizes discipline
and a spirit of innovation, we continue to move towards a common vision to create
value for customers, colleagues and the bank
■ Employment Training System
E.SUN continues to provide a complete training framework, including three main
axes: training for new recruits, financial professional training, and leadership
management ability training. Through the framework, the bank provides diversified
learning and development for employees at various career stages that are based
on multiple aspects including financial trends, corporate strategy, customer needs,
and talent functions. The bank will moreover continue to reform and innovate,
so that the cultivation of talents at each stage can meet the expectations of the
company, the environment, and employees.
2020 Training Outcome
A total of 264 internal
training courses were held
and attended by a total of 127,037
persons
857 seminars
hosted by professional training agencies were held
and attended by a total of 5068 persons
On average, each employee has been trained 14.1 times
The average training hours per person is 46.1 hours
■ Digital transformation of talent cultivation
Purpose
E.SUN's talent cultivation methods have been undergoing digital transformation since
2018.
In response to the epidemic in early 2020, to allow colleagues to continue learning and
make
effective use of time, the bank immediately digitized the original physical training
courses
(such as recording online courses, synchronized video teaching), using digital teaching
media,
platforms and tools to assist physical training so that colleagues can apply what they
have
learned to practice in real time.
Description
| Course name |
Description |
| Regulatory compliance training courses
|
Immediately switched to video teaching methods, so that learning of laws and
regulations by colleagues remains uninterrupted by the epidemic. |
| Lecturer training course-Digital course
teaching |
Invited external consultants to teach digital course design, recording, class
operation skills and interactive methods to improve the quality of digital
course
teaching by internal lecturers. |
| Training for new recruits& professional
training courses |
raining courses are digitized so colleagues taking part in video courses can
interact with each other through online software, enhancing the interaction and
richness of remote teaching, making the courses more diversified and increasing
the concentration of participants. |
|
|
Outcome
| Training category |
Number of participants |
Course satisfaction |
Lecturer satisfaction |
Course pass rate* |
Digital course conversion rate* |
| Regulatory compliance training |
1,003 |
84.0% |
89.8% |
100% |
100% |
| Orientation |
427 |
96.2% |
97.0% |
98% |
43.1% |
| Professional training |
87 |
- |
- |
100% |
43.83% |
Note:
- Digital course conversion rate = (the
number of courses converted from
the
original physical courses to digital courses / the total number of
courses
conducted physically and face-to-face) * 100%
- Course pass rate = (number of students who
passed the course/number of
students at the start of the course) *100%, the regulatory compliance
course
is passed after completion; Orientation and professional courses have an
elimination mechanism, and those who fail the test will be eliminated.
|
■ Training program based on transformational
strategies
In the face of the impact of the epidemic and changes in technology and laws and regulations,
the financial industry needs to continuously evolve, and the main axis of talent cultivation
must also follow corporate strategies, focusing on issues such as financial technology,
sustainable development and risk control. On top of its fundamental expertise in finance,
E.SUN is moreover
committed to the empowerment of information technology and artificial intelligence, and
gives great thought to using business development to facilitate the sustainable development
of both
the enterprise and society. In view of these considerations, E.SUN implemented the following
two cultivation programs in 2020:
ESG
Sustainable Finance Cultivation Program
|
Coverage |
100％ |
|
Program description |
Training courses for all levels and professional training course
- Objective:
E.SUN has always paid great attention to ESG issues, and hopes to pass on
the concept
of environmental sustainability through the integration of ESG into the
curriculum, so that
colleagues can exert the effect of corporate social responsibility through
individual actions
- Targets:
All E.SUN employees
- Cultivation
direction:
ESG is integrated into the company's operating strategy and business
development
direction, and incorporated into training courses for all levels,
professional training
courses, and team motivation activities, such as beach cleaning and mountain
climbing
to convey the concept of sustainability. In addition, to strengthen
corporate governance,
the company's organizational development, risk management, internal control
and legal
compliance practices are also announced through bank-wide seminars and
annual online
courses.
Corporate financial enterprise sustainable professional training
- Objective:
The RM Team is given training on ESG contents, market status and
international trends to
enhance the RM Team's ability to communicate with hidden champion customers,
grasp
the potential ESG needs of enterprises, create differentiated services, and
strengthen
customer management and ESG product sales.
- Targets:
Colleagues of the head
office's Corporate Banking Division and corporate banking centers
- Cultivation
direction:
|
|
Operating efficacy and effectiveness of training programs |
【Operating efficacy】
By integrating ESG
concepts into the bank's
business scope, E.SUN
has successfully improved operational performance, such as:
Assisting companies to issue sustainability bonds, participate in the
capital market, and redirect capital investment to companies that are
conducive to environmental and social development; Incorporating
ESG indicators into the review of wealth management products,
taking into account customer investment rights and international
responsible investment principles.
【Training
outcomes】
|
Technology Empowerment Cultivation Program
|
Coverage |
33.8％ |
|
Program description |
Key Professional Digital Empowerment Course
- Objective:
Accelerate the digital
transformation of financial technology and build up financial technology
capabilities.
- Targets:
All E.SUN employees
- Cultivation
direction:
In recent years, E.SUN has established a policy of
"selection, training, use, and retention" for scientific and
technological talents crossing into the financial industry and strengthened
the digital skills of traditional
financial talents, so that the two types of talents can develop in a diverse
range of directions. In addition
to adding financial technology courses to general training modules, business
units select potential talents
to give them training in professional information project management, user
experience, and artificial
intelligence technology, so that they become the units' digital promotion
seeds for integrating digital
capabilities into business development and promote the successful
transformation of various channels. In
2020, these approaches have enabled the proportion of E.SUN's digital
transactions to exceed 60% in all
important businesses (such as wealth management, foreign currency exchange,
etc.).
Advanced course for tech team supervisors
- Objective:
As more technological talents joined E.SUN, the collaborations between
business management
departments have been on a deeper level and a larger scale. We enabled
seamless cross-departmental
communication through training courses to raise the potential for business
growth.
- Targets:
Mid and high-level executives of the tech team and of cross-departmental product series
- Cultivation
direction:
|
|
Operating efficacy and effectiveness of training programs |
【Operating efficacy】
Integrating cross-departmental learning, financial and technological
personnel engage in exchange and mutual inspiration, accelerating
the development of E.SUN's digital businesses, including: effectively
analyzing customer needs, recommending the most suitable
products, and creating service opportunities and value; Using
artificial intelligence to promote risk control and enhance customer
rights protection, such as credit card fraud detection and flagged
account detection.
【Training
outcomes】
|
■ Talent development-oriented performance management system
E.SUN enforces talent development-oriented performance management. The bank identifies high potential talents through two-way communication and performance interviews, and provides
them with different development opportunities that enable them to carry out their career development plans. In 2020, all E.SUN employees participated in the performance management cycle.
- Beginning of the year － According to the development direction of current strategies, the bank verifies the job responsibilities and performance evaluation indicators and the supervisor
and colleagues jointly set performance goals to ensure that colleagues of the unit can collectively proceed in the same direction.
- Mid-term － Units review and adjust goals in response to environmental changes, implement daily management and assessment, and provide relevant guidance and feedback in real time.
- End of the year－ Year-end assessments are conducted to assist colleagues in reviewing the past and looking forward to the future.
