Corporate Citizenship Strategy

E.SUN, upholding the belief that business operations depend on the continuous improvement of our overall performance, CSR initiatives, and sustainable development, strives to generate great profit in order to meet stakeholders' expectations and is committed to implement CSR initiatives, through which we can give back to the society. From a long-term perspective, we, with the goal of sustainability, aim to exert greater impact and build a lasting business.E.SUN has been actively involved in academic education, social participation, arts and humanities, and sports; we have developed projects that have enduring influences on social and economic development and responded to SDGs with actionable plans and concrete measures.

■ United Nations Sustainable Development Goals (SDGs) and Taiwan Sustainable Development Goals proposed by the National Council for Sustainable Development of the Executive Yuan

Starting from aspects such as corporate strategic direction and business operations, E.SUN identifies and ranks 9 goals of the highest relevance, including "quality education", "decent work and economic growth", and "good health and well-being." Apart from taking the initiative to act, E.SUN utilizes ESG reports, earnings calls, press conferences, media coverage, corporate publicity, on-site visits, and surveys to communicate with stakeholders, and discloses the results of our endeavor based on the corresponding terms in Taiwan Sustainable Development Goals.

Key response targets Business drivers Results Mid- to long-term goals
  • 4.3 (U)
  • 4.5 (U)
  • 4.7 (U)
  • 4.4 (T)
Talent is a key and leading indicator. E.SUN believes that talent cultivation is essential for corporate sustainability and national competitiveness. E.SUN has long taken actions to improve the quality of education by supporting rural elementary schools, higher education, and corporate learning. We have launched the E.SUN Golden Seed Project to establish libraries for elementary schools lacking resources to improve their reading environment. We support key talent in various fields nationwide and help build up intellectual capital for our country through industry- academia collaboration, campus competitions, and the E.SUN Outstanding Talent Scholarship. In hopes of cultivating more outstanding scholars and talent, we have collaborated with prestigious universities nationwide and given out the E.SUN Academic Award to encourage professors to publish their research outcomes in international journals. We have hosted the International Masters Forum to introduce elite strategies, marketing, and new knowledge in management from worldwide sources for Taiwanese enterprises to inspire each other with new ideas, jointly find new paths for growth, and increase the competitiveness of Taiwan.
  • (S) 160 E.SUN Libraries.
  • (S) Care for School Children Project has helped 37,697 disadvantaged students throughout the past 3 years.
  • (S) English Hand in Hand Project in rural elementary schools has helped 23 schools and 1,050 students.
  • (S) The E.SUN Outstanding Talent Scholarship was awarded to a total of 172 students.
  • (C) The market share of World Card reached 27.9%.
  • (S) Build 200 E.SUN Libraries by 2025.
  • (C) The market share of World Card reaches 30% in 2025.
  • 8.2 (U)
  • 8.3 (U)
  • 8.8 (U)
  • 8.10(U)
  • 8.13(T)
A bank is not only a business of managing credit risks and a service business to meet the needs of customers, but also an innovative business that leads social development and a public business that pursues management efficiency. With close to 1.49 million in number, SMEs in Taiwan are an important foundation on which the economy and the job market flourish. E.SUN is actively developing fintech to assist SMEs in acquiring funds and transforming business models to help boost Taiwan's economy. Meanwhile, we continue to focus on businesses with a technological niche and potential for growth, helping them to obtain government grants for technological projects and funds for research and innovation so as to drive industry upgrade. While pursuing external opportunities for development, we also value internal stability. E.SUN pays great attention to employee cultivation and care because we believe that employees are a company's most important asset. By offering a comprehensive career roadmap and welfare system, we are committed to building a sound workplace in the hope of making it a second home for employees.
  • (S) Welfare expense: on average NT$1,338 thousand / per employee
  • (S) Assisted 23,700 SMEs in obtaining vital working capital.
  • (C) Approved NT$429.2 billion in SMEs loans.
  • (C) Invested NT$402 million in R&D in 2020 and has acquired 67 fintech-related patents by the same year (17 invention patents, 39 utility model patents, 11 design patents).
  • (C) The number of active customers of mobile and internet banking reached 2.15 million.
  • (C) e-Click Loan applications accounted for 80% of total credit and credit card loans.
  • (S) Total amount of electricity from wind power reached 3,746MW (offshore 2,210MW; onshore 1,536MW).
  • (S) Employee benefits for non-management personnel reach NT$1.5 million per capita by 2025.
  • (S) Assists 25,000 SMEs in obtaining vital working capital in 2025.
  • (C) Issue NT$500 billion of loans to SMEs in 2025.
  • (C) Issued NT$130 billion of loans to small businesses in 2025.
  • 3.8 (U)
  • 3.c (U)
Health is the foundation of happiness and the key to the sustainable operations of a country and its enterprises. As Taiwan is firmly on the path to becoming a super- aged country, the demand for medical resources is increasing day by day, and the problem of nursing shortage has started to emerge. In addition to donating medical supplies and launching blood donation activities, E.SUN also collaborates with academic institutions to cultivate nursing talents to enhance the energy of Taiwan's social health care system. At the same time, with abundant experiences in developing fintech, the bank assists hospitals with digital transformation and provides customers with service courses, making it easier for the general public to receive quality medical services and resources. On the other hand, E.SUN regularly co-organizes free clinic and home medical services with hospitals to provide appropriate medical care for physically-challenged patients and those living in remote rural areas with scarce medical resources, so that they can live healthy lives. E.SUN will continue to support the health and medicine field with cross-industry force to create a better, healthier society.
  • (S) Collaborated with physicians to organize free home medical services, benefiting 738 people.
  • (S) Awarded Nursing Talent Scholarship to 9 students.
  • (S) Collaborated with the 6 chartered specialist associations (the medical, dental, Chinese medical, CPA, bar and architect associations) in holding blood donation activities, collecting a total of 6,890 bags of blood from 4,750 donors.
  • (S) E.SUN employees actively initiated a special donation activity entitled "Salute to Physicians, Nurses and Frontline Epidemic Prevention Workers" and jointly donated NT$15 million.
  • (S) Donated epidemic prevention materials and thank you cards to 28 major hospitals in Taiwan to cheer for the frontline medical staff and pay tribute to them.
  • (S) Held E.SUN Can Help mask-gathering project and donated 100,000 masks to countries including Myanmar, Cambodia, and Japan.
  • (C) 33,000 credit cards of the physician series are in circulation.
  • (S) Benefit 20,000 people with free clinic services by 2025.
  • (S) Donate 60,000 bags of blood by 2025.
  • (C) The number of cards of the physician series in circulation reach 37,000 in 2025.
SDGs Associated targets Results Mid- to long-term goals
  • 13.2 Integrate climate change measures into strategic planning. (U)
  • 13.3 Improve the agency and its employees' capabilities to mitigate climate change. (U)
  • 13.3.2 Promote change in public behavior and implement low-carbon local activities. (U)
  • (S) Issued loans to 725 solar power stations, which totaled 615 MW in power generation and helped to reduce annual carbon emissions by 73,400 tons.
  • (S) Stopped issuing new loans to coal-fired power plant projects, and there would be no extensions for current contracts.
  • (S) Reduced carbon emissions by 21% per unit of revenue.
  • (S) Approximately 210,000 YouBike rides per month by E.SUN EasyCard holders.
  • (C+S) 26 loans approved in accordance with the Equator Principles.
  • (C) Loans granted to green industries reached NT$22.4 billion.
  • (S) The capacity from domestic renewable energy project financings reach 3.4 GW in 2025.
  • 16.4 Significantly reduce illicit financial and arms flows and combat all forms of organized crime
  • 16.6 Establish effective, responsible, and transparent institutions (U)
  • 16.7 Ensure responsive, inclusive, participatory and representative decision-making at all levels (U)
  • (S) Successfully helped prevent fraud and saved around NT$53.54 million (NTD and foreign currencies included).
  • (C) Acquired A rating from Taiwan Intellectual Property Management System (TIPS).
  • (C) Established Risk Management Committee of the board of directors.
  • (C) Linked the Board of Directors' performance evaluation results with their salary review system.
  • (C) 336 employees acquired the credential for Certified Anti-Money Laundering Specialist (CAMS).
  • (C) 548 employees acquired the credential for Professional Exam for Anti-Money Laundering and Countering Terrorism.
  • (S) Strengthen the disclosure of directors' salary package in 2025.
  • (C) Establish E.SUN global anti-money laundering system platform in 2025.
  • 12.5 Reduce waste generation, and promote recycling and reuse. (U)
  • 12.6 Encourage companies to adopt sustainable development measures and disclose sustainable development information. (U)
  • 12.7 Promote green procurement (U)
  • (S) Reduced water usage by 13% and waste generation by 51% per unit of revenue compared to 2016.
  • (S) Reached 1.195 million kg in the amount of carbon emissions offset by credit cards.
  • (C) Spent NT$1.3 billion on green procurement.
  • (C) Issued more than 3.6 million carbon-neutral credit cards.
  • (S) Reduce waste generation by 20% and total water consumption by 56% in 2025 compared to 2016.
  • (C) Change all E.SUN credit cards in circulation to carbon- neutral ones by 2025.
  • 15.2 Sustainably manage forests. (U)
  • 15.4 Protect mountain ecosystems. (U)
  • 15.5 Protect and prevent endangered species from extinction. (U)
  • (S) Planted 30,000 trees for the tree-planting project.
  • (S) Cumulatively donated NT$8 million to Taipei City Zoo.
  • (S) Promoted butterfly conservation in collaboration with Yangmingshan National Park for 8 consecutive years since 2013.
  • (S) Sponsored hiking trails in Yangmingshan National Park for 12 consecutive years since 2009.
  • (S) Hold Smile E.SUN beach-cleaning activities for 11 consecutive years, with the number of participants in 2020 reaching 4,179.
  • (C) Issued a total of 490,000 Taiwan Black Bear Credit Cards, Visa Signature Cards, and ETC EasyCard Joint Credit Cards (a set percentage is contributed to the preservation of black bears, the tree-planting project, and sustainable environment accounts).
  • (S) Plant 80,000 trees native to Taiwan by 2025.
  • (S) Hold beach-cleaning activities every year up to 2025.
  • 5.1 End discrimination against women. (U)
  • 5.4 Value women's contribution to families. (U)
  • 5.5 Ensure women's full and effective participation and equal opportunities for leadership at all levels
  • (S) Awarded the certification of Workplace Gender Equality Model in its first year of launching from Department of Labor of Taipei City Government.
  • (S) Adjusted the uniform code, and now female employees can wear flats to work.
  • (S) Established a dedicated mailbox for gender equality and workplace bullying.
  • (S) Granted employees 60 days of maternal leave and 6 days of paternal leave, which were superior to statutory requirements.
  • (S) Rate of reinstatement after parental leave: 80%
  • (C) 38.13% of managerial employees were female.
  • (C) The average salary for a female non-managerial employee is 91% of that for a male non- managerial employee.
  • (C) Percentage of female managerial employees reached 43% in 2025.
  • 17.3 Provide financial support for developing countries (U)
  • 17.3 Offer scholarship to high-performing students in developing countries to study in Taiwan. (T)
  • (S) Promulgated the ASEAN Talent Scholarship to outstanding talent from Vietnam, Cambodia, and Myanmar. A total of 19 students have received the scholarship.
  • (S) Donated 250,000 masks to Japan, Cambodia, and Myanmar in collaboration with E.SUN overseas branches and subsidiaries.
  • (C) Loans granted by branches and subsidiaries in developing countries, including Vietnam, Cambodia, and Myanmar, reached US$818 million.
  • (C) Issued housing loans of US$224 million in Cambodia.
  • (S) Continue to provide the ASEAN Talent Scholarship annually up to 2025 to help more high-performing Southeast Asian students to study and work in Taiwan.
  • (C) Loans granted by branches and subsidiaries in developing countries (Vietnam, Cambodia, Myanmar) reach US$997 million in 2021.

Note:

  • (U) represents United Nations, and (T) represents Taiwan's targets.
  • (S): Social / Environmental Benefit KPI. (C): Business Benefit KPI
  • Numbers related to the reduction of carbon emissions, water consumption, and waste indicate changes since 2016.