E.SUN, upholding the belief that business operations depend on the continuous
our overall performance, CSR initiatives, and sustainable development, strives to
great profit in order to meet stakeholders' expectations and is committed to
initiatives, through which we can give back to the society. From a long-term
we, with the goal of sustainability, aim to exert greater impact and build a lasting
business.E.SUN has been actively involved in academic education, social
and humanities, and sports; we have developed projects that have enduring influences
social and economic development and responded to SDGs with actionable plans and
Starting from aspects such as corporate strategic direction and business operations, E.SUN
identifies and ranks 9 goals of the highest relevance, including "quality education",
"decent work and economic growth", and "good health and well-being." Apart from taking the
initiative to act, E.SUN utilizes ESG reports, earnings calls, press conferences, media
coverage, corporate publicity, on-site visits, and surveys to communicate with stakeholders,
and discloses the results of our endeavor based on the corresponding terms in Taiwan
Sustainable Development Goals.
|Key response targets
||Mid- to long-term goals
- 4.3 (U)
- 4.5 (U)
- 4.7 (U)
- 4.4 (T)
Talent is a key and leading indicator. E.SUN believes that talent cultivation is
essential for corporate sustainability and national competitiveness. E.SUN has long
taken actions to improve the quality of education by supporting rural elementary
schools, higher education, and corporate learning. We have launched the E.SUN Golden
Seed Project to establish libraries for elementary schools lacking resources to
improve their reading environment. We support key talent in various fields
nationwide and help build up intellectual capital for our country through industry-
academia collaboration, campus competitions, and the E.SUN Outstanding Talent
Scholarship. In hopes of cultivating more outstanding scholars and talent, we have
collaborated with prestigious universities nationwide and given out the E.SUN
Academic Award to encourage professors to publish their research outcomes in
international journals. We have hosted the International Masters Forum to introduce
elite strategies, marketing, and new knowledge in management from worldwide sources
for Taiwanese enterprises to inspire each other with new ideas, jointly find new
paths for growth, and increase the competitiveness of Taiwan.
- (S) 160 E.SUN Libraries.
- (S) Care for School Children Project has helped 37,697
disadvantaged students throughout the past 3 years.
- (S) English Hand in Hand Project in rural elementary schools has helped 23
schools and 1,050 students.
- (S) The E.SUN Outstanding Talent Scholarship was awarded to a total of 172
- (C) The market share of World Card reached 27.9%.
- (S) Build 200 E.SUN Libraries by 2025.
- (C) The market share of World Card reaches 30% in 2025.
- 8.2 (U)
- 8.3 (U)
- 8.8 (U)
A bank is not only a business of managing credit risks and a service business to
meet the needs of customers, but also an innovative business that leads social
development and a public business that pursues management efficiency. With close to
1.49 million in number, SMEs in Taiwan are an important foundation on which the
economy and the job market flourish. E.SUN is actively developing fintech to assist
SMEs in acquiring funds and transforming business models to help boost Taiwan's
economy. Meanwhile, we continue to focus on businesses with a technological niche
and potential for growth, helping them to obtain government grants for technological
projects and funds for research and innovation so as to drive industry upgrade.
While pursuing external opportunities for development,
we also value internal stability. E.SUN pays great attention to employee cultivation
and care because we believe that employees are a company's most important asset. By
offering a comprehensive career roadmap and welfare system, we are committed to
building a sound workplace in the hope of making it a second home for employees.
- (S) Welfare expense: on average NT$1,338 thousand / per employee
- (S) Assisted 23,700 SMEs in obtaining vital working capital.
- (C) Approved NT$429.2 billion in SMEs loans.
- (C) Invested NT$402 million in R&D in 2020 and has acquired 67
fintech-related patents by the same year (17 invention patents, 39 utility
model patents, 11 design patents).
- (C) The number of active customers of mobile and internet
banking reached 2.15 million.
- (C) e-Click Loan applications accounted for 80% of total credit
and credit card loans.
- (S) Total amount of electricity from wind power reached 3,746MW
(offshore 2,210MW; onshore 1,536MW).
- (S) Employee benefits for non-management personnel reach NT$1.5 million per
capita by 2025.
- (S) Assists 25,000 SMEs in obtaining vital working capital in 2025.
- (C) Issue NT$500 billion of loans to SMEs in 2025.
- (C) Issued NT$130 billion of loans to small businesses in 2025.
Health is the foundation of happiness and the key to the sustainable operations of a
country and its enterprises. As Taiwan is firmly on the path to becoming a super-
aged country, the demand for medical resources is increasing day by day, and the
problem of nursing shortage has started to emerge. In addition to donating medical
supplies and launching blood donation activities, E.SUN also collaborates with
academic institutions to cultivate nursing talents to enhance the energy of Taiwan's
social health care system. At the same time, with abundant experiences in developing
fintech, the bank assists hospitals with digital transformation and provides
customers with service courses, making it easier for the general public
to receive quality medical services and resources. On the other hand, E.SUN
regularly co-organizes free clinic and home medical services with hospitals to
provide appropriate medical care for physically-challenged patients and those living
in remote rural areas with scarce medical resources, so that they can live healthy
lives. E.SUN will continue to support the health and medicine field with
cross-industry force to create a better, healthier society.
- (S) Collaborated with physicians to organize free home medical services,
benefiting 738 people.
- (S) Awarded Nursing Talent Scholarship to 9 students.
- (S) Collaborated with the 6 chartered specialist associations (the medical,
dental, Chinese medical, CPA, bar and architect associations) in holding
blood donation activities, collecting a total of 6,890 bags of blood from
- (S) E.SUN employees actively initiated a special donation activity entitled
"Salute to Physicians, Nurses and Frontline Epidemic Prevention Workers" and
jointly donated NT$15 million.
- (S) Donated epidemic prevention materials and thank you cards to 28 major
hospitals in Taiwan to cheer for the frontline medical staff and pay tribute
- (S) Held E.SUN Can Help mask-gathering project and donated 100,000 masks to
countries including Myanmar, Cambodia, and Japan.
- (C) 33,000 credit cards of the physician series are in circulation.
- (S) Benefit 20,000 people with free clinic services by 2025.
- (S) Donate 60,000 bags of blood by 2025.
- (C) The number of cards of the physician series in circulation reach 37,000
||Mid- to long-term goals
- 13.2 Integrate climate change measures
into strategic planning. (U)
- 13.3 Improve the agency and its employees'
capabilities to mitigate climate
- 13.3.2 Promote change in public behavior and
implement low-carbon local
- (S) Issued loans to 725 solar power stations, which totaled 615 MW in power
generation and helped to reduce annual carbon emissions by 73,400 tons.
- (S) Stopped issuing new loans to coal-fired power plant projects, and there
would be no extensions for current contracts.
- (S) Reduced carbon emissions by 21% per unit of revenue.
- (S) Approximately 210,000 YouBike rides per month by E.SUN EasyCard holders.
- (C+S) 26 loans approved in accordance with the Equator Principles.
- (C) Loans granted to green industries reached NT$22.4 billion.
- (S) The capacity from domestic renewable energy project financings reach 3.4
GW in 2025.
- 16.4 Significantly reduce illicit financial and
arms flows and combat all forms of organized crime
- 16.6 Establish effective, responsible, and
transparent institutions (U)
- 16.7 Ensure responsive, inclusive, participatory
and representative decision-making at all levels (U)
- (S) Successfully helped prevent fraud and saved around NT$53.54 million (NTD
and foreign currencies included).
- (C) Acquired A rating from Taiwan Intellectual Property Management System
- (C) Established Risk Management Committee of the board of directors.
- (C) Linked the Board of Directors' performance evaluation results with their
salary review system.
- (C) 336 employees acquired the credential for Certified Anti-Money
Laundering Specialist (CAMS).
- (C) 548 employees acquired the credential for Professional Exam for
Anti-Money Laundering and
- (S) Strengthen the disclosure of directors' salary package in 2025.
- (C) Establish E.SUN global anti-money laundering system platform in 2025.
- 12.5 Reduce waste generation, and promote
recycling and reuse. (U)
- 12.6 Encourage companies to adopt sustainable
development measures and disclose sustainable development information. (U)
- 12.7 Promote green procurement (U)
- (S) Reduced water usage by 13% and waste generation by 51% per unit of
revenue compared to 2016.
- (S) Reached 1.195 million kg in the amount of carbon emissions offset by
- (C) Spent NT$1.3 billion on green procurement.
- (C) Issued more than 3.6 million carbon-neutral credit cards.
- (S) Reduce waste generation by 20% and total water consumption by 56% in
2025 compared to 2016.
- (C) Change all E.SUN credit cards in circulation to carbon- neutral ones by
- 15.2 Sustainably manage forests. (U)
- 15.4 Protect mountain ecosystems. (U)
- 15.5 Protect and prevent endangered species from
- (S) Planted 30,000 trees for the tree-planting project.
- (S) Cumulatively donated NT$8 million to Taipei City Zoo.
- (S) Promoted butterfly conservation in collaboration with Yangmingshan
National Park for 8
consecutive years since 2013.
- (S) Sponsored hiking trails in Yangmingshan National Park for 12 consecutive
years since 2009.
- (S) Hold Smile E.SUN beach-cleaning activities for 11 consecutive years,
with the number of
participants in 2020 reaching 4,179.
- (C) Issued a total of 490,000 Taiwan Black Bear Credit Cards, Visa Signature
Cards, and ETC EasyCard Joint Credit Cards (a set percentage is contributed
to the preservation of black bears, the tree-planting project, and
sustainable environment accounts).
- (S) Plant 80,000 trees native to Taiwan by 2025.
- (S) Hold beach-cleaning activities every year up to 2025.
- 5.1 End discrimination against women. (U)
- 5.4 Value women's contribution to families. (U)
- 5.5 Ensure women's full and effective
participation and equal opportunities for leadership at all levels
- (S) Awarded the certification of Workplace Gender Equality Model in its
first year of launching from Department of Labor of Taipei City Government.
- (S) Adjusted the uniform code, and now female employees can wear flats to
- (S) Established a dedicated mailbox for gender equality and workplace
- (S) Granted employees 60 days of maternal leave and 6 days of paternal
leave, which were
superior to statutory requirements.
- (S) Rate of reinstatement after parental leave: 80%
- (C) 38.13% of managerial employees were female.
- (C) The average salary for a female non-managerial employee is 91% of that
for a male non-
- (C) Percentage of female managerial employees reached 43% in 2025.
- 17.3 Provide financial support for developing
- 17.3 Offer scholarship to high-performing students
in developing countries to study in Taiwan. (T)
- (S) Promulgated the ASEAN Talent Scholarship to outstanding talent from
Vietnam, Cambodia, and Myanmar. A total of 19 students have received the
- (S) Donated 250,000 masks to Japan, Cambodia, and Myanmar in collaboration
with E.SUN overseas branches and subsidiaries.
- (C) Loans granted by branches and subsidiaries in developing countries,
including Vietnam, Cambodia, and Myanmar, reached US$818 million.
- (C) Issued housing loans of US$224 million in Cambodia.
- (S) Continue to provide the ASEAN Talent Scholarship annually up to 2025 to
help more high-performing Southeast Asian students to study and work in
- (C) Loans granted by branches and subsidiaries in developing countries
(Vietnam, Cambodia, Myanmar) reach US$997 million in 2021.